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Returns & Exchanges |
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At REMA KUMAR, we believe in the highest quality standards, and take the utmost care with shipping and delivery. Given the nature of our products, we do not offer returns or exchanges unless there is a wrongful delivery (i.e. the product doesn’t match the item ordered), or if there is a genuine manufacturing or quality defect. Please note that the handcrafting process lends itself to minor differences between the visuals you see online, and the final product. These are not considered flaws or defects, but are an inherent part of the creative process, which makes every piece we source and sell, truly unique. Before accepting delivery of a package, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) and report an issue as per the details below, with photographic proof. Ensure that when you sign for the package, you indicate the damage on the shipment manifesto as well. We will require the package and its contents to be returned to us, at your cost. |
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TO REPORT AN ISSUE |
| To return or exchange a product or report damage in transit, please get in touch with us within 24 hours of delivery, using the Get in Touch form on our website, with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. |
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EXCHANGE & REFUND POLICY |
| We reserve the right to provide resolution to a given situation, in a manner we deem fit, at our sole discretion.
We will not refund the order amount in the event that a shipment is returned to us because the customer has provided a wrong or incomplete shipping address, if there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient. |
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DISCLAIMER |
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All policies on our website are subject to change without prior notice. Continued use of our website to browse or shop is indicative of your acceptance of any policies in effect at the point in time of your raising an issue/ grievance. In case of any conflict, our Terms of Use Policy would prevail. |
